Access the full podcast series here
Key Takeaways
Relevance of Digital Collections: Digital collections remain highly relevant, showing no signs of peak adoption. Client Preferences: 86% of clients prefer a digital-first, self-service approach to collections. Effectiveness Across Markets: Digital-first strategies are proving effective in various markets, particularly in the UK and Australia. Understanding Approaches: There is a clear distinction between "digital only" and "digital first," with businesses displaying more caution towards the former. Client Onboarding Success: Successful onboarding and implementation of digital-first strategies often alleviate initial client hesitations. Role of AI and Machine Learning: AI and machine learning are becoming integral in personalizing customer journeys and enhancing engagement. Importance of Empathy: Empathy in customer service remains critical; despite advancements in digital tools, human interaction is still valued. Regulatory Support...
Access this content for FREE by signing up for ROAR Membership.
Join with a Basic (free) or Plus membership (for extra features).
Create an account by clicking here or if you have an account sign in below.