Access the full podcast series here
Key Takeaways
Evolving CX Landscape: The customer experience (CX) landscape in Latin America is undergoing significant changes, driven by shifts in candidate expectations and interests. Shift in Role Preferences: Candidates now favour roles offering meaningful interactions, such as chat and email support, over traditional phone-based customer service positions. Clear Communication in Recruitment: Job seekers increasingly expect clear and accurate communication regarding job roles and expectations throughout the recruitment process. Emergence of Skills-Based Hiring: Employers are prioritising candidates with specific experience, marking a shift from hiring based solely on potential or entry-level qualifications. Demand for Career Advancement: The demand for CX roles is now leaning towards positions that offer growth potential and opportunities for career advancement within the industry. Growth in Language Services: There has been an increase in int...
Access this content for FREE by signing up for ROAR Membership.
Join with a Basic (free) or Plus membership (for extra features).
Create an account by clicking here or if you have an account sign in below.