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Key Takeaways
Embrace Change: Seize opportunities for growth, even when they involve significant shifts from your current role. Authentic Leadership: Demonstrating vulnerability fosters trust and collaboration within teams. Voice of the Customer: Understanding customer feedback is invaluable across departments, including supply chain and contact centres. Leveraging Diversity: Effective teams harness the unique strengths and diverse skill sets of their members. Continuous Learning: Embracing a mindset of growth—such as being the "stupidest person in the room"—can lead to personal development and broader understanding. Fundamental Questions Drive Innovation: Challenging the status quo can foster improvements in operations and strategy. Strengths-Based Leadership: Successful leadership involves playing to your strengths and encouraging team members to do the same. Managing Imposter Syndrome: Recognising the roots of self-doubt can help new leaders na...
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