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Key Takeaways
Customer preferences dictate communication methods in collections: Always align with their preferred means of contact. Shift from phone calls to email: The primary communication channel has evolved, reflecting broader trends in business communications. Building rapport enhances payment recovery: Developing a strong client relationship can improve payment recovery and overall customer satisfaction. Addressing grievances is crucial: Resolving issues like invoice disputes is key to minimizing delays in payments. Diverse payment options facilitate smoother transactions: Including options such as PayPal and Amazon Pay makes the payment process easier for customers. Integrating customer service and collections: This leads to a more efficient process for resolving payment issues. Provide documentation with dunning letters: Including invoice copies can reduce confusion and disputes over payments. Evolving collection strategies: Constant adap...
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