KEY THEMES+ ¦ DEMSA Summary

What you need to know this week

UK Finance calls for FOS reform and clearer direction on open banking and digital payments.
The FCA soft-launches a tailored Handbook website aligned by permissions and sectors.
FOS reports a 54% year-on-year increase in complaints, driven largely by credit affordability and motor finance.
Consumer credit balances and BNPL usage continue to rise, raising questions around affordability and risk.
FCA stakeholder event focuses on simplifying regulation and improving communications.
Personal insolvency framework update published; further discussions underway with sector stakeholders.
Energy debt levels reach record highs, with average arrears rising by 18% (electricity) and 20% (gas).
CP25/18 proposes new rules on non-financial misconduct with potential HR and whistleblowing implications.
FCA speech reinforces existing regulatory frameworks apply to AI governance—no new rules anticipated.
Enforcement Conduct Board supports government plans to regulate baili...

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