In today’s bulletin:
General update
CP24-28 - Operational Incident and Third Party Reporting
Re-imagining Personal Insolvency in England & Wales
'Tell Us Once' systems - the blueprint
The Insolvency Service update
Collaborations
Events
General update
Debt advice under the current FCA regime
With the CONC 8 review having been suspended and the increased supervisory work around the quality of debt advice, I am now observing the depth of case file reviews from the FCA. These don’t seem to have the objective of writing a paper on good and poor practices observed. CONC 8 hasn’t been reviewed for 11 years, but is constantly referenced in feedback with limited join up with the Duty, FG21/1, the “Dear CEO” letter from February 2023, the digital journey progress and other areas like AI, operational resilience and financial resilience. CONC 8 still talks about Principle 6 and Principle 7. The vulnerability section doesn’t have any of the updates that CONC 7 has following PS24/2. In ...
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