HEADLINES ¦ Monthly Roundup: Mar-2026

-> Millions to get £150 off energy bills for further five years

-> More people getting into debt due to household bills, charity says

-> The Government Cyber Action Plan: strengthening resilience across the UK

-> My Advice to Banks on AI: Rachel Curtis of Inicio AI

-> PS26/1: Regulation of Deferred Payment Credit (unregulated Buy Now Pay Later)

-> Press Releases

-> AI Adoption Research

-> Mortgage arrears and possessions Q4 2025

-> BNP Paribas Backs AI Startup Incio, Here’s The CX Catch

-> Half of debt clients with council tax arrears going without food to meet councils’ demands for payments

-> DWP Data Strategy 2023 to 2030

-> Ofwat calls for urgent improvements to billing journeys after rise in customer distress

-> Understanding AI in the energy sector: the benefits, the risks and your rights

-> Summary of AI roundtables

-> AI Bots and Human Handoffs: Ensuring Ethical Escalation in Customer Service

-> The essential role online calculators play in closing the £24 billion unclaimed support gap

-> How the Vulnerability Registration Service is using Pega to help organizations better support vulnerable customers

-> CMA Refreshing Unfair Contract Terms Guidance: What UK businesses need to know

-> Mills Review to consider how AI will reshape retail financial services