In today’s bulletin
General update FCA Financial Lives survey update Update on hybrid working Personal insolvency - England & Wales - April 2023 Reminder - Ofgem consultation a framework for consumer standards – closes 31 May 2023 AI & Automation in the Contact Centre Laying the groundwork for DORA compliance Training – next VRS Consumer Duty dates Events
General update Good Energy Limited and OVO Energy Limited to pay £4m for overcharging customers As part of its compliance work, Ofgem found that approximately 18,000 customers did not receive the protection they were due, as errors by the 2 suppliers saw them charged above the maximum rates allowed under either the energy price cap or the Energy Price Guarantee Government scheme, which was put in place to protect consumers. Consumers in a vulnerable situation across the UK will also benefit from an additional £1.25m payment to Ofgem’s voluntary redress fund in recognition of the suppliers’ failure to apply the price pr...
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