[INSIGHTS]: Vulnerability – Adviser Support Toolkit

External Links:
https://www.wiseradviser.org/vulnerability
https://www.wiseradviser.org/uploads/general/Behaviours_-_Single_Side_Print.pdf
Summary
This document outlines various behaviors and practices aimed at effectively advising and supporting individuals in vulnerable situations. It emphasizes the importance of listening, adapting, asking pertinent questions, recording information with consent, caring, supporting, empowering, and explaining. Each section provides detailed behaviors and approaches to build trust, address unique needs, ensure safety, and empower clients, ultimately fostering a supportive and empathetic environment.

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Vulnerability - UK Employee and Manager training for Collections

Key Points

Listening: Advisers should ask open questions, summarize the client's story, and respond authentically.
Adapting: Advisers should offer flexibility, understand the client's unique needs, and work on a case-by-case basis.
Asking: It's crucial to us...