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Less of a Blur – more surge pricing

Saturday was the release of Oasis tickets for general sale in the UK. Now I would not say that I am an Oasis fan really, but having spent time in Manchester in the early 90s, it did evoke a certain nostalgia for my youth… I decided to join the queue. I thought if I was lucky and the tickets were under £150, why not go along? It will be quite the spectacle. [In transparency, I felt the same about the… Read more

Credit Connect: Collections Technology Think Tank 5.1

More updates like this from RO-AR.com: Subscribe Link: Credit Connect It was great to be able to chair the Collections Technology Think Tank again, there is always something new and it is great to watch how the thinking is developing.A couple of themes for me this session, especially; how we are blending human and digital interaction to a much greater extent that we ever were before, the gradual acceptance that more data is being gathered and being used, together with… Read more

Building Communication that works – intelligibility webinar

Designing communication to support and get resultsEmbedding intelligibility in the debt management sector Join us on the 21st February 2024, at 10am, for a session on designing and building communication that works – intelligible communication. What is it, what techniques can be used and, from experience, what does success look like. Supporting customers is not always easy and if you can’t understand their needs or explain their options generating good customer outcomes is tough.  And, in the current regulatory environment,… Read more

Credit Connect: Credit and Collections Technology Think Tank 2023

Another interesting event this year, based around the following topics Credit and Collections RisksAssessing Affordability and Customer VulnerabilityCommunication the Value of Customer EngagementThe Role of Technology Session 1: Credit and Collections Risks There are multiple challenges currently facing the sector. Amidst a backdrop of economic uncertainties like rising living costs, energy prices, and interest rates, the discussion pivoted around the evolving landscape of consumer behaviour, the integration of technology in collections, regulatory changes, and their collective impact on business strategies… Read more

RMA Canada Event

An interesting discussion this morning at the RMA Canada event. The market is being impacted by various economic factors and trends, including inflation, interest rates, and the impact of government policies. This reflects some of the challenges faced by the global economy, especially in light of the ongoing COVID-19 pandemic. It is a changing landscape of interest rates and inflation, which highlights the need for policy adjustments to address these issues. The speakers also touched upon the potential impact of… Read more

Credit Strategy: Collections and Vulnerability Summit

It was an interesting day in Manchester last week at the Credit Strategy: Collections and Vulnerability Summit. Some great conversations, ideas, and discussions on a theme that remains important and evolving further as we move into the world of consumer duty going forward. Some of the key points and takeaways from my notes below. Key Points Educating Staff and Customers: The importance of educating staff and customers about changing policies and financial situations was emphasized.Supporting Vulnerable Customers: The need to… Read more