A Digital Leap: The Question for Modernisation

In this clip Andrew Duncan from SOAR discusses how Credit Union staff are passionate about digitising to enhance member service but fear system migration and new digital channels due to a lack of understanding and technical integration.

Many credit unions, typically small with fewer than 30 employees and no dedicated IT specialist, struggle with adopting technology despite their expertise in credit union operations. This often results in a significant skills gap in managing and implementing technology.

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