Accidental Product Design: Unintended Consequences

In this clip Graham Hill discusses how many products are unintentionally designed with adverse economic consequences.

He uses the example of credit cards, highlighting that research by behavioural scientists has long shown the link between credit card usage and overspending.

Despite this knowledge, credit cards are still designed with minimal barriers to acquisition, enabling financially vulnerable individuals to accumulate debt. The speaker suggests that credit cards inadvertently encourage overspending and contrasts this with the advice of debt advisors to use cash and budget strictly. The speaker calls for reconsidering the design of such products to promote better financial outcomes.

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