Trent McKenrick discusses the increasing prevalence of AI in chatbots. He mentions off-the-shelf solutions and scripts to integrate chatbots into websites, highlighting AI’s growing importance.
In the next 3 to 5 years, he envisions adoption of AI across thousands of collection agencies in the U.S., including AI voice bots, chatbots, and predictive modeling.
There is an emphasis on the importance of personalized messaging in managing diverse data and foresee AI’s role in generating personalized messages for different variables within accounts.
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