In this clip Fred Stacey from Cloud Tech Gurus discusses the impact of new artificial intelligence models on the contact center market, noting significant changes since the advent of technologies like Twilio and Amazon.
They highlight that software companies have been the primary adopters of these innovations, significantly altering their operations. For instance, companies could reduce their workforce by 60 to 70%, a change with potentially huge implications across global contact centers, thus marking a transformative era in the industry.
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