Demsa

In today’s bulletin General update How the FCA are using the Consumer Duty FSCS Levies into 2024 Collaborations Events Training General update The UK economy failed to grow between July and September, BBC figures show, after a succession of interest rate rises. Last week, the Bank of England said the UK was likely to see zero growth until 2025, although it is expected to avoid a recession. UK Finance has published the latest mortgage arrears and possessions data for Q3… Read more

In today’s bulletin General update ICO - What is the best way to explain AI decisions? FCA update on Consumer Duty Credit Union quarter-on-quarter arrears data / FCA update on BNPL Personal insolvency quarterly statistics Collaborations Events Training General update As predicted, the Bank of England held interest rates in November 2023. At its meeting ending on 1 November 2023, the MPC voted by a majority of 6–3 to maintain Bank Rate at 5.25%. Three members preferred to increase Bank… Read more

In today’s bulletin General update CP23/21 – FCA Product Sales Data (PSD) CSA vulnerability discussion paper FCA complaints data Scottish Statutory Debt Solutions Statistics: July to September 2023 (2023-24 Quarter 2) Events Vulnerability Management and Consumer Duty training General update Happy birthday to Peter Wordsworth for last week. The FCA October Regulation Round-up is out and the FCA CEO, Nikhil Rathi, has reminded firms of the FCA ambitions as a data-driven regulator. We are also closely monitoring how firms are… Read more

In today’s bulletin General update Oliver Morley appointed new CEO of MaPS Energy providers to communicate with consumers in arrears Ofgem explores options amid rising consumer debt CP23/21 - Consumer Credit – Product Sales - Data Reporting Events Vulnerability Management and Consumer Duty training General update National Debtline and StepChange respond to latest inflation figures The rate of inflation remained at 6.7% in the 12 months to September 2023. StepChange responded to the latest Index of Private Housing Rental Prices from the… Read more

In today’s bulletin General update Personal Insolvency Statistics Credit Union and Community Banking event on 12 December 2023 DRO Hub event with Money Wellness Collaborations including recruitment feature for Data on Demand Events Vulnerability Management and Consumer Duty training General update Ofgem explores options amid rising consumer debt A consultation on options to protect the energy market and consumers from the risk of rising debt has been launched by Ofgem. They want our views on whether and how they should adjust the… Read more

In today’s bulletin General update Reflections on recent events video with Chris Warburton – must watch Credit Union and Community Banking event on 12 December 2023 Economic Abuse – vulnerability management ‘hot topic’ National Customer Services Week - AI and automation Collaborations Events Vulnerability Management and Consumer Duty training General update We are beginning to see evidence of food prices beginning to fall. We are also seeing continued evidence of house prices falling, which will not be good news for… Read more