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Published by: Chris Fitch Search for original: Link Key Take Aways There exists a rare ‘once in 25 years’ opportunity to revolutionise vulnerability data-sharing in essential sectors, including financial services. Success hinges on adopting a human-centric approach that tackles consumer disincentives and logistical barriers to disclosure. Consistent, shared terminology around ‘data-sharing’, ‘disclosure’, and ‘vulnerability’ is vital to reduce misunderstandings and build trust. Systems should prioritise delivering actionable support over mere flags, preventing redundant disclosures and enhancing customer experience. Consumer control,… Read more

Published by: Independent Water Commission Search for original: Link Key Take Aways The report presents the most comprehensive review of the UK water sector since privatisation, emphasising a strategic ‘reset’ to restore public confidence and attract investment. A long-term, cross-sectoral National Water Strategy with a 25-year horizon is recommended for England and Wales, underpinned by statutory reporting and interim milestones. The current framework for water planning is overly complex, with a key suggestion to establish regional (or national in Wales)… Read more

Published by: Financial Conduct Authority Search for original: Link ey Take Aways The survey reveals that 84% of UK adults hold or have held credit or loans recently, maintaining high engagement levels despite fluctuating economic conditions. Mainstream credit products, notably credit cards (65%) and overdrafts (21%), continue to dominate consumer borrowing, with significant increases in credit card possession among the older population. Usage of high-cost credit has increased modestly, now held by 6.4% of adults, with payday loans and rent-to-own… Read more

Published by: Financial Conduct Authority Search for original: Link ey Take Aways The Consumer Duty establishes a proactive, outcome-focused standard requiring firms to prioritise delivering good outcomes for retail customers across the entire product lifecycle. It comprises a Consumer Principle 12, supported by cross-cutting rules around acting in good faith, avoiding foreseeable harm, and enabling customers to pursue financial objectives. Firms must identify and comprehensively monitor customer outcomes, analysing data and customer feedback to detect poor outcomes or systemic issues.… Read more