Barriers to affordability

In this clip with Rachel Curtis from Inicio, e chat about some of the barriers that customers can face when completing affordability checks/I&Es, together with some solutions.

Sometimes just starting a process is a big step, being convenient, easy and digital can really help to get to better outcomes… it is about being approachable and helping customers gain confidence to address any issues they may have.

See the full interview and find out more about Inicio -> Here.

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