Who: CallMiner
What:
CallMiner is a pioneering speech analytics software company. Their technology can analyse all interactions across calls, emails, messages social gathering data on not only what was said but how it was said too.
The objective: to improve customer and call centre interaction through the gathering and use of data.
Where: https://callminer.com/
Highlights
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Digital and Vulnerability: Listening to customer interactions to design better processes
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Invaluable Silence: Listening to all aspects of a conversation, it can be valuable
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Real Heroes: How the call centre has stepped up and shone brightly through the pandemic
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Conversational Analytics: Finding value from listening – [FULL INTERVIEW]
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