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DEMSA Column: Cost-of-Living / Credit Unions / CP26-15 Financial Promotions / CCR009 / Complaints / Events

In today’s bulletin: General update Managing the regulatory conveyor belt as a small firm CP26/15 – Updates to CONC 3 – Financial Promotions – debt sector impact Consumer Duty Board Reports and CCR009 returns on 28/4/2026 FOS responds to the FCA review into the long-term impact of AI on retail financial services (The Mills Review) Collaborations & Appointments Events General Update The Bank of England has held interest rates at 3.75%. The Bank’s nine-member rate-setting committee voted 8-1 in favour… Read more

DEMSA Column: Affordability Summit / Affordability Song / Trust in AI / Personal Insolvency / Council Tax / Collaborations / Events

In today’s bulletin: General updateScottish debt solutions – 2025Tell Me Once Twenty reportPS26/6: SM&CR reviewThe value of trade bodies and good compliance supportCollaborations & AppointmentsEvents General Update The deputy governor of the Bank of England expects stock markets around the world to fall, as share prices do not reflect the many risks facing the global economy. Sarah Breeden, head of financial stability, said: “The thing that really keeps me awake at night is the likelihood of a number of risks… Read more

DEMSA Column: Affordability Summit / Affordability Song / Trust in AI / Personal Insolvency / Council Tax / Collaborations / Events

In today’s bulletin: General updateFCA ‘heads up’ on 2026 Consumer Duty Board reportsUpdate on QA Framework event from February 2025 – FourNet offices on 14 May 2026 in ManchesterFCA vision for open finance to empower consumers!Personal Insolvency statistics – March 2026Modernising and improving the administration of council tax – government responseCollaborations & AppointmentsEvents General Update Tankers are reporting being ‘fired upon’ by Iran gunboats as Tehran closed the Strait of Hormuz again. This was just as mortgage rates showed some… Read more

DEMSA Column: Affordability Summit / Credit Risk / Vulnerability / Redress Schemes / AI generated complaints / Collaborations / Events

In today’s bulletin: General updateSpotting risk earlier by tracking consumer credit journeysFair Value & Customer Understanding FrameworksICO Complaint Handling requirements for FCA-regulated firmsEmbracing AI’s transformational impact on consumer complaints – for better or worseCollaborations & AppointmentsEvents General Update The MaPS monthly update from Dan Pybus attached. This month, they focus on the updated Standards, provide a short update on the new MaPS Standards Portal and note the upcoming FCA review. Daniel Kelly is presenting on the SFS and new innovations… Read more

DEMSA Column: Consumer Understanding Framework / Agentic AI / Energy / Vulnerability / Collaborations & Appointment / Events

In today’s bulletin: • General update• Collaborations• FCA Consumer Understanding Framework• The future of consumer centric ‘Agentic AI’• Save the date – AI adoption – 25 June 2026 – BSI offices – Milton Keynes• Collaborations & Appointments• Events General Update The two-child benefit cap has now been scrapped, meaning some 480,000 families with three or more children will get an average rise of £4,100 a year. Around 2.7m people are set to receive a pay rise this week as the… Read more

DEMSA Column: FCA updates / Operational Resilience / Vulnerability / Insolvency / Data & AI governance / Collaborations / Events

In today’s bulletin: General updateApril is nearly upon up and the changes that come with the new tax yearJoint FCA and ICO statement around consumer vulnerabilityFCA Annual Work Programme 2026/27Data & AI governanceIndividual insolvencies by location, age and gender 2025FCA sets out plans for using AI to speed up authorisationsOperational resilience – FCA feedback one year onNon-Financial Misconduct (NFM) – Ready for September 2026?CollaborationsEvents General Update The updated FCA-approved MaPS Standards and supporting toolkits will come into effect next Wednesday… Read more