ROAR Summaries

INSIGHTS: Monthly Roundup: Aug-2025

-Insights ¦ The Illusion of Thinking: Understanding the Strengths and Limitations of Reasoning Models via the Lens of Problem Complexity -Insights ¦ State of AI in Business 2025 -Insights ¦ Water Single Social Tariff Report -Insights ¦ Evolving our funding model -Insights ¦ Call for Input Modernising the Redress System -Insights ¦ Debt strategy A ‘reset’ and ‘reform’ for customers in debt -Insights ¦ Consultation – Consumer involvement rule -Insights ¦ Motor… Read more

HEADLINES ¦ Monthly Roundup: Aug-2025

Headline Update 28-08-2025 : -National Debtline responds to inflation rising to 3.8% -StepChange Scotland warns of sharp rise in energy arrears among clients -Korea launches credit pardon program to support debt recovery for individuals -UK banks closed third of branches in last five years -Monzo tops banking satisfaction survey -Retailers warn of rising prices -Credit card spending rises to £21.8bn -Smartphone notifications may be distracting you more than you think -Another… Read more

PODCAST ¦ Monthly Roundup – Aug-2025

-Podcast ¦ Market Pulse: Pros & Pioneers: Faith, Fire, and Scaling Without Burnout Jim Diebold -Podcast ¦ Uncensored CMO: Fernando Machado on turning creativity into a competitive advantage -Podcast ¦ Get out of wrap: 231 – Kevin McGachy of Sabio on Agentic AI -Podcast ¦ CX Passport: The one with the 3 values – Michel Stevens E227 -Podcast ¦ Market Pulse: Pros & Pioneers: Trailer – Your Business Isn’t the Problem – You Are Mark… Read more

PODCAST ¦ Roundup – 06-08-2025

-Podcast ¦ Punk CX: Overcome incrementality by reimagining customer and agent experience – Interview with NiCE’s CEO and Staysure’s COO -Podcast ¦ RO-AR.com: Needing Support – Vulnerability Evolution -Podcast ¦ Market Pulse: Pros & Pioneers: How Fake Engagement is Destroying Your Business Dan Hall -Podcast ¦ Uncensored CMO: Marketing the world’s most successful video games from Call of Duty to Tony Hawk’s Pro Skater – Tyler Bahl, Activision -Podcast ¦ CX Passport: The one with… Read more

Insights Roundup: 05-08-2025

-Insights ¦ Firms’ treatment of customers in vulnerable circumstances – review -Insights ¦ FCA Consumer Support -Insights ¦ Plain Numbers in Practice -Insights ¦ Building operational resilience: Feedback to CP19/32 and final rules -Insights ¦ Premium Finance Market Study Update Paper -Insights ¦ Research into Doorstep Interactions in Civil Enforcement -Insights ¦ Consultation Paper CP24/28 Operational Incident and Third Party Reporting December 2024 -Insights ¦ Anglian Water’s Customer vulnerability strategy 2025 -… Read more