ROAR Video Interviews

Effective PR: Shaping Financial Services (and Collections)

Oliver Chesher, MD of Galibier PR, explores the intersection of public relations (PR) and the financial services industry, focusing on the collections sector.He discusses the challenges faced by collections firms, particularly in balancing their B2B relationships with lenders and the public perception of their activities. The conversation covers the shift from aggressive collection tactics to more empathetic strategies, the role of automation in improving efficiency, and the importance of financial literacy.It also touches on how evolving media landscapes, including social… Read more

Funding and how to think about growing your business

Jon Keating discusses the shift toward efficient revenue growth, the increasing scrutiny of company valuations, and the strategic use of technology and advisory roles to navigate changing economic landscapes. Jon is a board advisor with extensive experience in the office of the CFO across multiple large tech companies, focusing on trends in fundraising, business environment changes, and strategic market entries. Find out more about Jon, his background and experience -Here. Key Takeaways Focus on Efficient Revenue Growth: The importance… Read more

Debt Collections: Insights Across Markets

Nick Cherry, COO of Phillips and Cohen, explores significant trends and strategic shifts in the probate and collection spaces of the financial services industry. The discussion spans topics from global market operations and the impact of economic factors to the integration of AI and digital solutions in enhancing operational efficiency and customer engagement. He also discussed key regulatory impacts and future market predictions and overview of the current and anticipated dynamics in the sector. Find out more about Phillips &… Read more

Digital Adoption: Insights from Canada, the US and the UK

Sam Andary explores the evolving landscape of collections and recoveries in the financial services industry, focusing on trends and innovations across different markets, particularly in the wake of the COVID-19 pandemic. This discussion features insights on the adoption of digital technologies, the professionalization of collections practices, and the varying approaches between the US, Canada, and the UK. Key themes include the integration of AI and machine learning, the impact of economic factors on collections, and the regulatory challenges faced by… Read more

Digital Shift: Collections Strategies for a New Era

Steve Exton, from Firstsource discusses the evolving landscape of digital transformation in the collections and financial services industry, focusing on the adoption of digital technologies like AI and SaaS models. He explores the impact of COVID-19 as a catalyst for digital strategies, the role of managed services, and the ongoing importance of human agents in complex scenarios, providing insights for senior managers on navigating these changes. Find out more about Firstsource -> Here. Key Takeaways Digital transformation is increasingly central… Read more

Buzzwords or Real Solutions: What really matters

James Hill, CEO of Flexys, delves into current trends in the collections industry, emphasising the roles of AI, open banking, and core functionalities. He notes that while innovation is eagerly discussed, fear of change and legacy systems often impede progress. Real-time technology adoption is increasing, enhancing customer engagement and operational efficiency. He highlights the importance of data accessibility, predictive analytics, and machine learning, though human oversight remains crucial. Find out more about Flexys -> Here. Key Points The industry’s evolution… Read more