RO-AR.com Summaries

Podcast ¦ Market Pulse: Pros & Pioneers: Why Great Leaders Don’t Have All the Answers Julie Donley

Podcast : Market Pulse Pros and Pioneers Podcast Search for original: Link Key Take Aways Self-awareness and emotional intelligence are critical, yet often missing links between burnout and organisational performance. Poor leadership styles, such as favouritism and chaos, significantly contribute to toxic work environments and staff disengagement. Organisational systems fail without adequate attention to the human element; employee wellbeing directly impacts operational outcomes. Building trust and effective communication within teams is essential for reducing friction and enhancing productivity. Leaders should… Read more

HIGHLIGHTS ¦ DEMSA Newsletter

What you need to know this week Public sentiment ahead of the Autumn Budget remains negative, with 79% believing the UK economy is in a bad state and 77% rating government performance poorly.UK inflation fell to 3.6% in October 2025, with food prices rising again.Companies House reforms introduce significant new compliance requirements from 18 November 2025.MaPS warns that nearly one in three adults would be uncomfortable telling friends they have been scammed.Ofgem announces a 0.2% rise in the energy price… Read more

KEY THEMES+ ¦ DEMSA Summary

What you need to know this week Public sentiment ahead of the Autumn Budget remains negative, with 79% believing the UK economy is in a bad state and 77% rating government performance poorly.UK inflation fell to 3.6% in October 2025, with food prices rising again.Companies House reforms introduce significant new compliance requirements from 18 November 2025.MaPS warns that nearly one in three adults would be uncomfortable telling friends they have been scammed.Ofgem announces a 0.2% rise in the energy price… Read more

HIGHLIGHTS ¦ DEMSA Newsletter

What you need to know this week UK economic growth remains weak, with 0.1% GDP growth in Q3 2025 and unemployment rising to 5%, raising expectations of a December interest rate cut.Energy debt repayment plans are lengthening significantly, with electricity arrears taking 97 weeks longer to clear compared with 2024.Product Sales Data (PSD) submissions under PS24/3 began on 11 November 2025, affecting creditors and debt buyers; CCR009 returns from the debt sector will follow in early 2026.Motor insurance premiums have… Read more

KEY THEMES+ ¦ DEMSA Summary

What you need to know this week UK economic growth remains weak, with 0.1% GDP growth in Q3 2025 and unemployment rising to 5%, raising expectations of a December interest rate cut.Energy debt repayment plans are lengthening significantly, with electricity arrears taking 97 weeks longer to clear compared with 2024.Product Sales Data (PSD) submissions under PS24/3 began on 11 November 2025, affecting creditors and debt buyers; CCR009 returns from the debt sector will follow in early 2026.Motor insurance premiums have… Read more

Podcast ¦ CX Files: Paul O’Hara – TP – AI Won’t End BPO – It’ll Supercharge It

Podcast : The CX files Search for original: Link Key Take Aways AI is positioned as a tool to supercharge and evolve BPO, not replace it, supporting customisation and flexibility in customer experience (CX) strategies. The emphasis should be on blending AI with human expertise, enabling more intelligent and scalable customer interactions rather than automation replacing agents. Operational foundations such as governance, compliance, multilingual capabilities, and specialised infrastructure are critical for successful AI integration, especially in complex financial services. BPO… Read more