ROAR Insights.

Published by: HM Treasury Search for original: Link Key Take Aways The UK government is embarking on a comprehensive reform of the Consumer Credit Act (CCA), aiming to modernise and simplify the consumer credit regime for the next 50 years. The reform seeks to replace outdated prescriptive rules with a principles-based, outcome-focused approach, aligning with FCA regulation and covering digital and technological advancements. A phased approach is proposed, with Phase 1 focusing on the overall vision, information requirements, sanctions, and… Read more

Published by: policyinpractice.co.uk Search for original: Link Key Take Aways Over £24 billion of welfare support remains unclaimed in 2025, highlighting systemic under-claiming issues. More than 7 million households are missing out, driven by both under-claiming and evolving eligibility criteria. Targeted intervention is beginning to reverse historical trends of under-claiming support. The article underscores the importance of understanding barriers faced by low-income households in accessing welfare benefits. Accurate, granular data is critical for authorities seeking to close support gaps and… Read more

Published by: enforcementconductboard.org Search for original: Link Key Take Aways The ECB received widespread stakeholder engagement through 46 formal responses, supplemented by workshops and interviews across enforcement, debt advice, and local authorities, demonstrating high sector involvement. Stakeholders broadly support the new enforcement standards, with positive feedback on the articulated professional values and standards. There is a consistent desire for clearer frameworks around enforcement agent conduct, including monitoring, sanctions, and clarity on legal liability, especially in relation to self-employed agents. The… Read more

Published by: Financial Ombudsman Service Search for original: Link Key Take Aways The Financial Ombudsman Service is proposing to further differentiate case fees, primarily based on case stage, to better align funding with the work involved and ensure fairness across industry sectors. Differentiation by case stage aims to incentivise early dispute resolution, encouraging firms to resolve complaints swiftly and minimise formal intervention. The proposed tiered fees for stages include proactive settlement, before a view is issued, and after the view,… Read more

Published by: Enforcement Conduct Board Search for original: Link Key Take Aways The ECB has launched a comprehensive consultation on new standards for enforcement work, with a focus on vulnerability and ability to pay, reflecting advancements since the 2014 National Standards. The primary mission of the ECB is to ensure fairness and prevent adverse outcomes for individuals experiencing enforcement actions, particularly those in vulnerable circumstances. The draft standards adopt an outcomes-focused, 'define, identify, respond' approach, emphasizing organisational responsibility, proactive identification,… Read more

Published by: Public First Search for original: Link Key Take Aways Persistent Crisis: Britain faces a sustained affordability crisis, with household energy bills over £700 higher than winter 2021 levels, affecting up to 6.1 million households in fuel poverty. Widening Gap: The fuel poverty gap has nearly doubled since 2020, now averaging over £400 in England, reflecting the deepening severity of the crisis. Support Expiry Risk: The current Warm Home Discount (WHD) is due to expire in April 2026, risking… Read more