ROAR Insights.

Insights ¦ Premium Finance Market Study Update Paper

Published by: FCA (Financial Conduct Authority) Search for original: Link Key Take Aways The premium finance market is integral to 48% of motor and home insurance policies, with reliance especially pronounced among vulnerable segments unable to afford lump-sum payments. Premium finance is primarily utilised for its convenience, allowing consumers to spread insurance costs across multiple payment channels, including online, telephone, and in-store. A significant proportion of consumers (60% motor, 41% home) pay via instalments due to affordability constraints rather than… Read more

Insights ¦ Research into Doorstep Interactions in Civil Enforcement

Published by: Enforcement Conduct Board Search for original: Link Key Take Aways The enforcement sector demonstrates high compliance with National Standards, with 94% of visits adhering fully to guidelines. Despite overall compliance, breaches occur predominantly around privacy breaches, vulnerability recognition, enforcement hours, and conduct that could cause public embarrassment. Recognising and responding to vulnerability is notably deficient, with only 8 examples of agents acknowledging vulnerabilities during interactions. Enforcement actions outside the permitted hours (6am–9pm) account for 1% of breaches, often… Read more

Insights ¦ Consultation Paper CP24/28 Operational Incident and Third Party Reporting December 2024

Published by: Financial Conduct Authority Search for original: Link Key Take Aways The FCA is consulting on a comprehensive framework for operational incident and third-party reporting, targeting improved resilience and risk management across financial services firms. Proposed definitions clarify what constitutes an 'operational incident' and 'material third-party arrangement', aiming to standardise understanding and reporting criteria. Incidents will be reported through a structured process involving initial, intermediate, and final reports, with specific timelines to enhance timeliness and completeness of data. A… Read more

Insights ¦ Anglian Water’s Customer vulnerability strategy 2025

Published by: Anglian Water Search for original: Link Key Take Aways Anglian Water’s vulnerability strategy aims to make a meaningful and inclusive support system for customers, exceeding regulatory expectations in the water sector. The organisation has significantly expanded its Priority Services Register (PSR), supporting 14.7% of its customer base (~444,387 customers) as of March 2025. The strategy is built on core principles: customer control, accessible support, partnership working, and ongoing improvement, aligned with Ofwat’s guidance. The organisation has committed to… Read more

Insights ¦ Cost of living: wave six

Published by: Ofwat Search for original: Link Key Take Aways Despite a slight decline, over half of water bill payers still struggle to pay household bills frequently, highlighting ongoing affordability pressures. Awareness of financial support options for water bills is increasing, now at 34%, with support receipt stabilising at 9%, second only to electricity among utility sectors. Concerns about water bills remain stable at 27%, with the worry about monthly increases also persisting, especially among those struggling financially. The proportion… Read more

Insights: Car finance dealer commission – court ruling

Summary of the Car Finance dealer commission appeal ruling https://supremecourt.uk/uploads/uksc_2024_0157_0158_0159_judgment_2bb00f4f49.pdf Summary This UK Supreme Court ruling addressed three conjoined appeals concerning the lawfulness of undisclosed or partially disclosed commissions paid by motor finance lenders to dealers in hire purchase agreements. The appellants—Close Brothers Ltd and FirstRand Bank Ltd—challenged findings that such commissions were bribes or secret profits in breach of fiduciary or “disinterested” duties owed by dealers to customers. The judgment provides a definitive legal stance on fiduciary duties, the… Read more