Challenges for Engagement

In this discussion Gary Jones discusses how they analyse their client base, identifying a segment of customers who have the stability and ability but lack the willingness to pay.

These cases are noted as particularly challenging and also highlight issues of illiteracy and mental health vulnerabilities among customers, which often lead to resistance in communication.

This resistance extends to reluctance in engaging with written correspondence, such as letters or emails. he complexity of these issues, emphasises the difficulties faced in addressing these diverse customer challenges.

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