Compliance-Customer-Centric Finance

Bob Winnington emphasizes the critical importance of compliance, not only for firms under Financial Conduct Authority (FCA) regulations but also in terms of conduct and activities when interacting with customers.

He advocates that the customer needs should be central to any organization's operations. To ensure this it is necessary to have a dedicated team to ensure the organization is operating correctly and meeting its customers' needs effectively.

https://vimeo.com/898891899/8f951bc78...

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