Who: ContactBabel
What: ContactBabel is a research and analysis firm dedicated to the contact centre industry.
They provide insights into the workings and future directions of the industry. The company aids top vendors in formulating their contact centre strategies and connecting with the right prospects.
Additionally, ContactBabel assists contact centres in benchmarking against competitors and comprehending the technological and operational shifts impacting the sector.
Where: https://www.contactbabel.com/
Markets: UK
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