Credit Union & Community Banking : Collections and Recoveries Trends and Benchmarking – 2023

We are updating our survey on Collections and Recoveries Trends and Benchmarking for the end of 2023. Much has changed over the last 9 months and we are updating our data on current trends, to be able to compare what has changed.

This is in preparation to discuss the results, and what we need to think about for 2024, at a dedicated event on December 12th 2023 [sign up here].

Information will be anonymised, aggregated, with a copy of the results distributed to all participants who have responded and completed the questionnaire, with a summary walk through at the event.

If you would like to take part please complete the questionnaire below, it should only take a few minutes (or use this link to access the form directly in full screen).

[If you would prefer to provide short form-based feedback, this is available here, including in multiple languages]


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