In today’s bulletin:
General update
FCA reports on their vulnerability guidance
The StepChange 2024 Impact Report
Individual Voluntary Arrangements (IVA) outcomes and providers 2024
Tackling scam calls
FOS - Quarterly complaints data: Q3 2024/25
Collaborations
FCA vulnerability event on 11/3/2025
General update
One of the headlines last week was 'Chancellor set to cut welfare spending by billions' is unlikely to raise consumer confidence or be welcome news to those with low financial resilience.
Link: https://www.bbc.co.uk/news/articles/c1lpjqg2mp5o
We had an interesting discussion at the Vulnerability Registration Service (VRS) Advisory Board meeting around pathways where financial and non-financial vulnerability can be linked together to deliver better outcomes.
The cost of a stamp
The cost of a first-class stamp will rise by 5p to £1.70 on 7 April 2025, Royal Mail has announced. This comes as we all look at Fair Value Assessments (FVAs) and the cost-to-serve. Labour costs ...
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