DEMSA Column: IVA protocol / Complaint handling / Ofwat / FOS / Motor Finance Commission / Collaborations / Events

In today’s bulletin:

General update
IVA Protocol
FOS Strategic plans and budget
Aryza blog from Debt Awareness Week
Collaborations
Training
Events

General update

£1 trillion worth of UK card transactions in 2024
UK issued debit and credit cards were used to make 31.4 billion transactions in 2024 (both here and abroad) – up from 30.2 billion transactions in 2023. 
At the end of 2024 there were 163.4 million UK debit and credit cards in issue – up from 159.7 million at the end of 2023.
Link: https://www.ukfinance.org.uk/news-and-insight/press-release/ps1-trillion-worth-uk-card-transactions-in-2024
FCA 5-year plan
I posted on this when it was published. Many on the circulation have had a deeper briefing.
Alongside publishing their business strategy, the FCA has also outlined the next steps on the Consumer Duty review. I posted on this as well.
The FCA will focus on 4 priorities in their 5-year strategy:

Be a smarter regulator
Support sustained economic growth, by enabling investm...

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