DEMSA Column: PS25-19 / CCR009 / FOS / Data Sharing / Ability to Pay /Income Optimisation / Vulnerability / AI / MaPS standards / Collaborations / Events

In today’s bulletin:

General update Debt Buyer, Debt Manager and BPO event – 4/12/2025 MaPS standards toolkit CCR009 returns for debt management firms PS25/19: Improving the complaints reporting process FOS - driving reform and delivering improvements - their 2025/26 plan Collaborations Events  

General update Regulatory trends

We covered some of the regulatory trends and priorities on Thursday at the MEGA.AI sponsored Debt Buyer, Debt Manager and BPO event in Manchester. Reforming bill support across essential markets

Citizens Advice has revealed how to save struggling households £950 a year through reformed bill support. These latest findings come from the Institute for Public Policy Research (IPPR), as part of a Citizens Advice partnership with IPPR and Policy in Practice, looking at improving targeted bill support. The work is focused on regulated markets where social tariffs or targeted bill-support schemes already exist but fall short - energy, water and broadband - and...

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