DEMSA update: Consumer Duty PS22/9 published / Implementation planning / SDRP consultation / Vulnerability ecosystem / Events

General update

I will start with a call to action (CTA), which I was reminded of during a networking event during the week.

I have been engaged with MaPS this week looking at the future demand for debt advice. Russell Bradshaw ( is a statistician at MaPS and is looking for as much help as he can get on looking at the drivers of future demand, including the ‘accelerators’. Russell is on leave for a week, but will be speaking with some of the debt solution providers on his return. He is very keen to speak to some of the debt purchasers, DCAs and BPO providers around some of the pro-active campaigns ongoing to get consumers to engage with their organisation, debt advice providers and/or affordability assessment providers. We have featured a number of collaborative case studies with firms like InBest, IE Hub, IncomeMax/Arrow, PayLink Embark and ReachOut. I am hoping that Auden, Firstsource, Hoist, Lantern, Lowell, Moorcroft, Monzo, Perch, Sigma, Tesco an...

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