DEMSA update: ISO22458 kitemark / Consumer Duty / AI report / Cyber Awareness / Digital collections / Events

From the desk of Kevin Still

General update

There has been a lot of coverage in the last week around low-income households not taking advantage of social tariffs, which extends to broadband tariffs. IE Hub and others have been drawing attention to this, which DEMSA actively encourages. According to Ofcom, millions of low-income families are missing out on a £144 annual broadband saving. This is intended to apply to 4.2m households claiming universal credit, but only 55,000 have applied. Another one for the debt solution review checklist in terms of understanding eligibility criteria and why families are not applying.

6 broadband providers – BT, Community Fibre, G.Network, Hyperoptic, KCOM and Virgin Media O2 – offer at least one of these specially discounted deals. These packages are priced at between £10-£20 a month for broadband speeds ranging from 10Mbit/s to 67Mbit/s.

According to Ofcom’s report on affordability, around 1.1m households (5%) are struggling to afford...

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