From the desk of Kevin Still
In this week’s bulletin
General update
MaPS - Driving forward change to support those in need
MaPS – call for evidence report - Access to debt advice during COVID-19
Digital engagement
Payment Service Regulator – Annual Plan 2022/23
FOS – Ombudsman News 170
The Betting and Gaming Council join the ICO Sandbox
Events
General update
We have seen headlines that ‘Energy websites crash in meter readings rush’. PayPlan and others have been encouraging consumers to take meter readings before tariffs go up. Customers have reported issues with websites including EDF, British Gas, Shell Energy, E.On, SSE, Scottish Power, So Energy and Octopus Energy.
Earlier in March 2022, Citizens Advice published some energy policy research around the cost-of-living crisis. Citizens Advice found that despite the government’s support measures:
5m people will be unable to afford their energy bill when prices rise this month
14.5m will be unable to afford their energy bills from Oct...
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