Digital Divide – Bridging the Gap

In this discussion Gary Jones discusses the widespread use of digital technology like mobile devices, noting that a high percentage of the population uses them.

He emphasizes that this doesn’t necessarily equate to technological proficiency. For instance, while implementing QR codes in their customer interactions, they found that 30-40% of customers were unfamiliar with what a QR code is.

It highlights a gap in digital literacy and stresses the importance of educating customers in the digital realm, as face-to-face interactions remain vital for understanding and assisting customers effectively.

Find out more about Verify -> Here.

#Verify


RO-AR insider newsletter

Receive notifications of new RO-AR content notifications: Also subscribe here - unsubscribe anytime

See also  Digital Collections: Overapplied or Overdone?