Who: Digital DRA
What: Digital DRA are a technology first focused debt resolution agency, helping customers resolve their overdue accounts, by putting the customers interests first.
Where: https://www.digitaldra.co.uk/
Products: Debt Digital Resolution and Collections
Markets: UK
Highlights
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Growing and Changing Vulnerabilities for Customers
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Digital – it doesn’t mean you don’t speak to customers
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Different Channels – Different Journey (but) – Same Outcomes
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Digital – helping customers open up – better engagement
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Navigating Digital Customer Journeys and Vulnerability – [FULL INTERVIEW]
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Convenience is king
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A digital culture – is it changing our relationships with customers
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Digital interaction – does it lead to higher engagement rates?
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Digital Debt Resolution: Changing our mindset – [FULL INTERVIEW]
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