
Who: Digital DRA
What: Digital DRA are a technology first focused debt resolution agency, helping customers resolve their overdue accounts, by putting the customers interests first.
Where: https://www.digitaldra.co.uk/
Products: Debt Digital Resolution and Collections
Markets: UK
Highlights
-
Growing and Changing Vulnerabilities for Customers
-
Digital – it doesn’t mean you don’t speak to customers
-
Different Channels – Different Journey (but) – Same Outcomes
-
Digital – helping customers open up – better engagement
-
Navigating Digital Customer Journeys and Vulnerability – [FULL INTERVIEW]
-
Convenience is king
-
A digital culture – is it changing our relationships with customers
-
Digital interaction – does it lead to higher engagement rates?
-
Digital Debt Resolution: Changing our mindset – [FULL INTERVIEW]
ROStrategy Notes
RO-AR insider newsletter
Receive notifications of new RO-AR content notifications: Also subscribe here - unsubscribe anytime