Who: EngageHub
What: EngageHub allows clients to orchestrate customer contact across a wide range of contact channels. Their technology allows for the creation, automation, and visualization of contact strategies in a single view, without the need to replace existing infrastructure.
EngageHub’s aim, to treat customers as individuals by confidently automating their journeys and engagements – cost-effectively and at scale.
Where: https://engagehub.com/
Products: Contact Channel Management
Markets: UK, EU, Brazil & LATAM, US
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Digital – when the customer wants it
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Do we need a new set of KPIs – for contact?
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How will the stress from cost of living impact Communications?
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Optimising Communications – time to think differently?
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Omni-Channel – is there really a need?
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No more pandemic please!
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Different channels for different needs
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It’s all about choice
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Omni-channel – managing the complexity
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