In this webinar we will discuss the importance of intelligibility in communications, updating from the event last year and recent updates on regulator expectations. Both numeracy and literacy are elements, however it is also important how it all fits together; across different and multiple channels (including Bots). Joining us will be Kevin Still from DEMSA,… Read More »Intelligibility: Consumer Understanding – the next challenge

Every year we survey Credit and Collections professionals and firms globally for a temperature check of the business conditions and issues that are impacting the Risk Operations processes (from Credit through Collections and Recoveries). Be it recent changes impacting customers, new technology or changes in portfolio and financial performance we look to map the latest… Read More »2025 Global Collections Benchmarking – Year End 2024 – Asia/Europe Session

Every year we survey Credit and Collections professionals and firms globally for a temperature check of the business conditions and issues that are impacting the Risk Operations processes (from Credit through Collections and Recoveries). Be it recent changes impacting customers, new technology or changes in portfolio and financial performance we look to map the latest… Read More »2025 Global Collections Benchmarking – Year End 2024 – North America, Central and South American Session

The Callisto Multiverse Forum is the UK’s first truly international gathering of Credit and Order-to-Cash experts. Already, we’ve confirmed participants from 9 countries and 20 companies, with many more joining daily. Whether you're in: Risk management, Collections, Cash application, Billing and invoicing, Master data management, Dispute resolution, Reporting, Working capital management, Treasury ,AI and technology,… Read More »Callisto Multiverse

ROStrategy and Symend are excited to invite you to Collected Innovation #2 – Behavioural Science to Enhance Collections Outcomes, the next instalment in our collaborative series on evolving collections strategies.  Join us on Wednesday, 2 April 2025, at The Studio Manchester for an interactive discussion with industry leaders exploring how behavioural science and AI improve… Read More »Collected Innovation: Behavioural Science to Enhance Collections Outcomes

An update working session, post deadline, on the status of changes to the treatment of customers on the PSR. Contact for more details.  

2025 Credit week, held at Celtic Manor in Wales, UK  

A recent Uswitch survey reveals consumer energy and water debt is at an all-time high, reaching £3.1 billion in 2024, the highest rate since records began. Increasing debt and vulnerability means energy and water suppliers are facing multiple new challenges to protect vulnerable groups, finding a balance between affordability, sustainability, and financial stability. While the… Read More »Utility Week: Debt and Vulnerability Conference