FCA Consumer Duty:
Consumer Understanding
10 questions to assess your support for consumer understanding, in debt management, under the consumer duty.
How ready is your operation?
The FCA is reviewing how debt management firms deliver Consumer Duty and help ensure outcomes are explained to customers. This quiz identifies potential compliance strengths and gaps for focus within the framework.
What’s being assessed
The FCA wants evidence — documented MI, tested communications, measured comprehension, and examples of change firms are making to be compliant. They have expectations across four areas.
Who should complete this
Anyone involved in debt advice, debt management, collections, arrears management, or compliance oversight. Whether you lead operations, manage teams, or own regulatory obligations — this applies to you.
MI & Testing
Data & QA
Signposting
Free alternatives
Fee Disclosure
Transparency
Vulnerability
Tailoring
Your results are ready
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