Are we thinking enough about getting in touch of customers early enough… before they run into trouble, with help to avoid problems… and how to do this in a cost-effective manner.
In this clip, Paul Jozefak talks about this approach, leading into a wider discussion about how we can use data and strategy, within (pre)collections today to prime customers for future support avenues, for potential use later due to cost of living increases.
Find out more, interviews and video clips->Here.
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