How Credit Unions can Personalise and Save

In this clip Andrew Duncan from SOAR explains how underwriting loans and providing personalized services in credit unions are costly due to the high personnel requirement.

Technology aims to reduce these costs by digitizing services where feasible.

Many younger members prefer this digital approach, enjoying the convenience of managing their banking needs via an app, and receiving updates through emails or push notifications, though some direct interactions remain necessary.

Find out more about SOAR -> Here.

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