Insight and Research

Published by: Financial Ombudsman Service Search for original: Link Key Take Aways The Financial Ombudsman Service is proposing to further differentiate case… Read More »Insights ¦ Evolving our funding model

Published by: Public First Search for original: Link Key Take Aways Persistent Crisis: Britain faces a sustained affordability crisis, with household energy… Read More »Insights ¦ Closing the fuel poverty gap: A plan for targeted energy support

Published by: Stanford University and NBER Search for original: Link Key Take Aways Entry-Level Impact: The proliferation of generative AI is beginning… Read More »Insights ¦ Canaries in the Coal Mine? Six Facts about the Recent Employment Effects of Artificial Intelligence

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 August

Published by: Apple Search for original: Link Key Take Aways Current frontier Large Reasoning Models (LRMs) exhibit fundamental limitations in developing generalisable… Read More »Insights ¦ The Illusion of Thinking: Understanding the Strengths and Limitations of Reasoning Models via the Lens of Problem Complexity

Published by: MIT NANDA Search for original: Link Key Takeaways The majority of organisations are high adopters of GenAI tools like ChatGPT… Read More »Insights ¦ State of AI in Business 2025

Published by: Independent Age Search for original: Link Key Take Aways A significant proportion of older adults on low incomes in England… Read More »Insights ¦ Water Single Social Tariff Report

Published by: Financial Ombudsman Service Search for original: Link Key Take Aways The Financial Ombudsman Service is evolving its funding model to… Read More »Insights ¦ Evolving our funding model

Published by: Financial Conduct Authority Search for original: Link Key Take Aways The current redress framework effectively handles individual complaints but struggles… Read More »Insights ¦ Call for Input Modernising the Redress System

Published by: Ofgem Search for original: Link Key Take Aways The energy sector is experiencing unprecedented levels of debt due to the… Read More »Insights ¦ Debt strategy A ‘reset’ and ‘reform’ for customers in debt

The assessment of affordability and the identification of vulnerable customers are crucial components within a collections function for any creditor.… Read More »INSIGHTS+ ¦ Assess Affordability and Identify Vulnerable Customers: Techniques and tools for effective assessment.

Implementing a digital collections strategy is essential these days for modernising debt recovery processes. The strategy is aimed at enhancing… Read More »INSIGHTS+ ¦ Implementing a Digital Collections Strategy

Our summary findings from our recent visit to Canada, in terms of opportunities in the market. Further economic outlook data… Read More »[INSIGHTS+] Canadian Market Report

There has been a lot written about the Buy-Now-Pay-Later sector the last few years. It has been growing at 39%… Read More »[INSIGHTS+] Buy-Now-Pay-Later: How is this different from consumer lending?

With global energy cost increasing, in the UK we have been seeing an increasing my of suppliers go out of… Read More »[INSIGHTS+] UK Energy Supply Market Challenges