Insight and Research

Published by: Financial Conduct Authority Search for original: Link Key Take Aways Natural Language Processing (NLP) is rapidly evolving and holds significant… Read More »Insights ¦ A Pilot Study into Bias in Natural Language Processing

Published by: Financial Conduct Authority (FCA) Search for original: Link Key Take Aways Digital platform design significantly influences customer understanding and decision-making,… Read More »Insights ¦ Digital design in customers’ online journeys: good practice and areas for improvement

Published by: The Money Charity Search for original: Link Key Take Aways UK consumer debt has increased significantly, with total personal debt… Read More »Insights ¦ July 2025 Money Statistics

Ofgem published their Debt Strategy back in 2024 and have just released a proposal on their debt relief scheme (below).… Read More »[INSIGHTS]: Ofgem Debt Strategy – Next Steps

Published by: Financial Conduct Authority Search for original: Link Key Take Aways The FCA is establishing a proportionate regulatory framework for Deferred… Read More »Insights ¦ Consultation Paper CP25/23*** Deferred Payment Credit (unregulated Buy Now Pay Later): Proposed approach to regulation

Published by: Financial Conduct Authority Search for original: Link Key Take Aways The FCA aims to become a smarter regulator by leveraging… Read More »Insights ¦ Engagement Paper Proposal for AI Live Testing

Published by: Financial Ombudsman Service Search for original: Link Key Take Aways The Financial Ombudsman Service is proactively evolving its funding model… Read More »Insights ¦ Evolving our funding model

Published by: Financial Conduct Authority Search for original: Link Key Take Aways Digital design practices significantly influence consumer understanding and decision-making in… Read More »Insights ¦ Digital design for financial products and services: Consumer impact of sludge, deceptive design, timeliness and simplification

Published by: Ofgem Search for original: Link Key Take Aways Most consumers perceive standing charges on energy bills as somewhat or very… Read More »Insights ¦ Consumers’ attitudes towards standing charges

Published by: HM Treasury Search for original: Link Key Take Aways The UK government has launched a comprehensive review of the Financial… Read More »Insights ¦ Review of the Financial Ombudsman Service

10 Useful Behavioural Framework Models for Debt Collections Nudge Theory: Nudge theory involves subtly guiding individuals towards desired behaviours without… Read More »INSIGHTS+ ¦ What are 10 behavioural theories that impact the debt collections process

Introduction In an era where personalisation is critical to customer engagement, the collections function for creditors must adapt to incorporate… Read More »INSIGHTS+ ¦ How to Use Data-Driven Personalisation in Collections: Enhancing customer interactions through personalised data insights.

Just updated the research from feedback on the UK energy market and the collections process. This covers all key residential… Read More »UK Energy Market – Collections Process – June 2024

Introduction In today's financial landscape, leveraging open banking data within a creditor's collections function is becoming increasingly pivotal. Open banking,… Read More »INSIGHTS+ ¦ How to Leverage Open Banking Data: Utilising open banking for improved decision-making and customer engagement.

Ensuring compliance with Consumer Duty and regulatory requirements within a collections function is pivotal for creditors. The evolving regulatory landscape… Read More »INSIGHTS+ ¦ How to Ensure Compliance with Consumer Duty and Regulatory Requirements: Steps to stay compliant with the latest regulations.