Insight and Research

Published by: Enforcement Conduct Board Search for original: Link Key Take Aways The enforcement sector demonstrates high compliance with National Standards, with… Read More »Insights ¦ Research into Doorstep Interactions in Civil Enforcement

Published by: Ofwat Search for original: Link Key Take Aways Despite a slight decline, over half of water bill payers still struggle… Read More »Insights ¦ Cost of living: wave six

Summary of the Car Finance dealer commission appeal ruling https://supremecourt.uk/uploads/uksc_2024_0157_0158_0159_judgment_2bb00f4f49.pdf Summary This UK Supreme Court ruling addressed three conjoined appeals… Read More »Insights: Car finance dealer commission – court ruling

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 July

Published by: Chris Fitch Search for original: Link Key Take Aways There exists a rare ‘once in 25 years’ opportunity to… Read More »Insights ¦ What We Need – Support

Published by: Independent Water Commission Search for original: Link Key Take Aways The report presents the most comprehensive review of the UK… Read More »Insights ¦ Independent Water Commission: Summary Report

Published by: Financial Conduct Authority Search for original: Link ey Take Aways The survey reveals that 84% of UK adults hold or… Read More »Insights ¦ Public Financial Lives 2024 survey Credit & loans Selected findings

Published by: Financial Conduct Authority Search for original: Link ey Take Aways The Consumer Duty establishes a proactive, outcome-focused standard requiring firms… Read More »Insights ¦ Final non-Handbook Guidance for firms on the Consumer Duty

Published by: Chartered Institute of Personnel and Development Search for original: Link Key Take Aways Employer confidence is at its lowest outside… Read More »Insights ¦ Labour Market Outlook Winter 2024–25

Published by: Credit Services Association Search for original: Link Key Take Aways Public sector debt recovery practices have historically favoured the government,… Read More »Insights ¦ KEEPING PACE WHERE NEXT FOR PUBLIC SECTOR COLLECTION PRACTICES?

10 Useful Behavioural Framework Models for Debt Collections Nudge Theory: Nudge theory involves subtly guiding individuals towards desired behaviours without… Read More »INSIGHTS+ ¦ What are 10 behavioural theories that impact the debt collections process

Introduction In an era where personalisation is critical to customer engagement, the collections function for creditors must adapt to incorporate… Read More »INSIGHTS+ ¦ How to Use Data-Driven Personalisation in Collections: Enhancing customer interactions through personalised data insights.

Just updated the research from feedback on the UK energy market and the collections process. This covers all key residential… Read More »UK Energy Market – Collections Process – June 2024

Introduction In today's financial landscape, leveraging open banking data within a creditor's collections function is becoming increasingly pivotal. Open banking,… Read More »INSIGHTS+ ¦ How to Leverage Open Banking Data: Utilising open banking for improved decision-making and customer engagement.

Ensuring compliance with Consumer Duty and regulatory requirements within a collections function is pivotal for creditors. The evolving regulatory landscape… Read More »INSIGHTS+ ¦ How to Ensure Compliance with Consumer Duty and Regulatory Requirements: Steps to stay compliant with the latest regulations.