Insights ¦ Priority Services Register Customer Survey

Published by: ccw.org.uk Search for original: Link

Key Take Aways

Overall satisfaction with the Priority Services Register (PSR) scheme remains high, with over two-thirds of customers very or fairly satisfied. A significant proportion of the registered population (54%) is certain of their inclusion on the PSR, indicating strong awareness among long-term registrants. The primary qualifying condition for registration is being of pensionable age, followed by having illnesses or physical impairments, underscoring the scheme’s focus on vulnerable groups. Many respondents correctly perceive the PSR as providing support for vulnerable individuals during water supply issues, though misconceptions persist regarding the scope of services. Communication from water companies post-registration appears inconsistent, with only 28% having received information about available services. Self-registration is the predominant method of joining the PSR, and outreach from water companies contributes sign...