[INSIGHTS]: FG21/1 Guidance for Firms on the Fair Treatment of Vulnerable Customers

External Links:
https://www.fca.org.uk/publications/finalised-guidance/guidance-firms-fair-treatment-vulnerable-customers
https://www.fca.org.uk/publication/finalised-guidance/fg21-1.pdf
Summary
This guidance from the Financial Conduct Authority (FCA) provides comprehensive insights into how financial firms should treat vulnerable consumers. It emphasizes the importance of fair treatment, outlines principles and obligations under the Equality Act 2010, and offers guidance on data protection, among other topics.

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Vulnerability - UK Employee and Manager training for Collections

Key Points

Fair Treatment: The FCA underscores the significance of treating vulnerable consumers fairly and equitably.
Equality Act: Firms must be aware of their obligations under the Equality Act 2010, which protects individuals with certain characteristics from discrimination.
Data Protection: The guidance delves into data protection considerations and lawful bases for processi...