External Links:
https://knowledge.bsigroup.com/products/consumer-vulnerability-requirements-and-guidelines-for-the-design-and-delivery-of-inclusive-service?version=tracked&tab=preview
Summary
A PDF file comparing British Standard (BS) 18477:2010 to International Organisation for Standardisation (ISO) 22458, highlighting the importance of identifying and meeting the needs of vulnerable customers. It provides steps that organisations can follow to ensure inclusivity and accessibility at every stage of design and delivery.
[Resource BSI standard shown above]
Find more at our training here
Consumer Duty - UK Management Training
Key Points
The resource clause in ISO 22458 takes the previous clauses and adds a few additional requirements, tidying up the resource clause which was split into a few areas in BS 18477.
The clause on planning for inclusive provision of services is enhanced in terms of structure, but the intention remains the same.
The addition of proactively seeking staff...
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