External Links:
https://www.ofcom.org.uk/consultations-and-statements/category-2/treating-vulnerable-consumers-fairly
https://www.ofcom.org.uk/__data/assets/pdf_file/0024/244473/2022-treating-vulnerable-customers-fairly.pdf
Summary
This guide provides phone, broadband, and pay-TV providers with information on how to treat vulnerable customers fairly. It covers topics such as establishing and publishing policies, providing clear and accessible written communications, and offering follow-up information in writing. The guide also includes key statistics and takeaways to help providers better understand the needs of vulnerable customers.
Find more at our training here
Vulnerability - UK Employee and Manager training for Collections
Key Points
Providers should establish and publish policies to ensure fair treatment of vulnerable customers.
Providers should provide clear and accessible written communications, tailored to customers' specific needs.
Follow-up information in writing shoul...
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