External Links:
https://www.bristol.ac.uk/media-library/sites/geography/pfrc/pfrc1703-vulnerability-guide-for-lending-%28web%29.pdf
Summary
This comprehensive guide titled "Vulnerability: A Guide for Lending" explores various aspects of lending, focusing on identifying and supporting customers with decision-making limitations, particularly those with mental capacity issues. The guide discusses the importance of recognizing vulnerability, understanding regulatory requirements, and implementing strategies to provide better support to vulnerable customers. It covers topics such as the Mental Capacity Act, the role of intermediaries in the lending process, online lending platforms, and tools like BRUCE for identifying and assisting customers with decision-making difficulties. The guide emphasizes the need for lenders to take innovative actions to align with regulatory guidelines and ensure fair treatment for all customers, especially in the context of evolving technology and financial inno...
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