External Links:
https://moneyadvicetrust.org/wp-content/uploads/2023/03/100_01466_VULNERABILITY_HANDBOOK_EXTERNAL_015.pdf
Summary
The Financial Health Report 2023 by Equifax Debt Services provides insights into the The Vulnerability Inclusion Handbook is a comprehensive guide that provides insights and principles on how to embed a culture of vulnerability in an organization to improve outcomes for vulnerable customers. The handbook offers practical advice on how to identify and address the common challenges associated with vulnerabilities, how to simplify the approach to make it accessible for everyone in the organization, and how to create products and experiences that benefit not just vulnerable customers, but all customers.
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Key Points
Vulnerabilities can be physical, social, or financial.
Vulnerabilities can be temporary or permanent.
Vulnerable customers may exhibit behaviors such a...
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